Butler County 9-1-1 Emergency Calls & Services

About the Emergency Communications Center/ 911

The Butler County Department of Emergency Services Communications Center / 911 serves as the primary answering point for emergency and non-emergency requests within the county.  Our dedicated Emergency Telecommunicators work 24/7/365 to:

  • Assist with saving lives and property
  • Facilitate the flow of information between callers and Fire, EMS, and Police.
  • Provide aid and instructions prior to the public safety field resources.

When to Call 911

In an emergency, call 911 immediately from any landline or wireless/cell phone.

Emergency Assistance is NOT available through this website.

TOIP911ext to 911 is NOW AVAILABLE  currently available in Butler County and surrounding counties in Southwestern Pennsylvania. 

Click on the icon for directions on how to use the Text to 9-1-1 feature from any smart device.  

What Is an Emergency?

An emergency is any situation that requires immediate assistance from the police, fire, and/or an ambulance (EMS). Examples include: A car crash, especially if someone is injured

  • A crime, especially if in progress
  • A fire
  • A medical emergency, such as someone who in unconscious, gasping for air or not breathing, experiencing an allergic reaction, having chest pain, having uncontrollable bleeding, or any other symptoms that require immediate medical attention

If you are not sure whether your situation is a true emergency, call 911 and let our telecommunicator (call-taker) determine whether you need emergency help.

If you dial 911 by accident, do not hang up!

Be Prepared

When you call 911, be prepared to answer the telecommunicator's questions, including:

  • Details about the emergency, such as physical description of a person who may have committed a crime, a description of any fire that may be burning, or a description of injuries or symptoms being experienced by a person having a medical emergency
  • The location of the emergency, including the street address
  • The municipality911graphic
  • The nature of the emergency
  • The phone number you are calling from
  • Your name

Remember, the telecommunicator's questions are important to get the right kind of help to you quickly!

Follow Instructions

Be prepared to follow any instructions the telecommunicator gives to you. Our trained call-takers will tell you exactly what to do to help in an emergency until help arrives, such as providing step by step instructions to aid someone who is: 


First aid

  • Needs Cardiopulmonary Resuscitation (CPR)

Do not hang up until the telecommunicator instructs you to do so!

Non-emergency Requests

Our Department of Emergency Services Communication Center also handles non-emergency requests for assistance and information such as:

  • Road Closures
  • Control Burns
  • Smell of Gas in an area 

For events such as fireworks, parades, etc. contact the local municipality.

Again, if you are not sure whether your situation is a true emergency, call 911 and let our telecommunicator (call-taker) determine whether you need emergency help.

Seconds save lives and dispatchers save seconds!

For more general information about 9-1-1 and how to educate your family, click here.